eq.gimasoft.com

I was helping a user tonight, set up GINA. We were unable to get sound out of GINA, even though I could see the levels moving in the mixer.

I looked at the sound options, and turns out the user had 7.1 surround sound. I changed it to stereo, and then sound started working.

I guess this is a bug? He was able to hear eq, and mumble sounds fine, through his headset, and speakers before I changed it to stereo, but GINA wouldn't output sound, until after I changed it to stereo.

My suspicion is that this is a sound configuration issue when he is in 7.1. SAPI TTS by default will attempt to play through the Center channel. Does he actually have all 7 speakers set up (center, front/side/rear left, and front/side/rear right)?

If this is Windows 7: In Control Panel -> Sound -> Playback tab, select the output he is using (ie, Speakers) and hit Configure. With "7.1 sound" is selected on the left, click on each of the 7 speaker icons on the right (particularly the Center speaker (top middle). Do they all play sound?

will ask him